Privacy Policy

Last Updated: October 2, 2026

Introduction

Manuscript Media Co. ("Manuscript Media Co.," "we," "us," or "our") is a social media marketing agency based in Louisville, Kentucky. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, contact us, subscribe to our communications, or work with us as a client.

By using our website or submitting information to us, you agree to the practices described in this policy. If you do not agree, please do not use our website or provide us with your information.

Information we collect

We collect information you give us directly and information collected automatically when you use our website.

Information you provide

Contact and inquiry details: your name, email address, phone number, business name, website, social media handles, and anything you share about your brand or goals through our contact form or by email.
Newsletter sign-ups: your name and email address if you subscribe to our emails.
Client information: billing contact details, contract information, and the account access, brand assets, and business information you share with us to deliver our services.
Communications: the content of emails, messages, and call notes when you correspond with us.

Information collected automatically

Device and usage data: your IP address, browser type, device type, pages visited, time spent on pages, and the website that referred you.
Cookies and similar technologies: described in the Cookies and analytics section below.

We do not collect payment card numbers directly. Payments are handled by third-party payment processors under their own privacy policies.

How we use information

We use personal information to:

Respond to inquiries and schedule discovery calls
Prepare proposals and contracts, and deliver the services you hire us for
Send invoices and manage our client relationships
Send newsletters and marketing emails you have opted into (you can unsubscribe at any time)
Understand how visitors use our website so we can improve it
Protect our website, business, and clients from fraud, abuse, and security threats
Comply with legal, tax, and accounting obligations

We do not sell your personal information.

Cookies and analytics

Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors find and use our pages. These may include tools provided by our website platform and analytics services such as Google Analytics and Meta Pixel.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the website work. To opt out of Google Analytics specifically, you can install the Google Analytics Opt-out Browser Add-on.

How we share information

We share personal information only as needed to run our business and deliver our services:

Service providers: trusted vendors who help us operate, such as website hosting, email marketing, scheduling, project management, file storage, invoicing, and payment processing. They may use your information only to perform services for us.
Social media and advertising platforms: when we manage accounts or campaigns on your behalf, information is shared with platforms such as Meta, TikTok, Pinterest, and LinkedIn as part of that work, under their own terms and privacy policies.
Creators and partners: for influencer campaigns, we share only the brand and campaign details needed to brief and manage the partnership.
Legal and safety reasons: when required by law, or to protect our rights, property, or the safety of others.
Business transfers: if Manuscript Media Co. is involved in a merger, acquisition, rebrand, or sale of assets, your information may be transferred as part of that transaction.

We will not share your information for any other purpose without your consent.

Data retention

We keep personal information only as long as needed for the purposes in this policy. Inquiry information is generally kept while we evaluate a potential partnership. Client records are kept for the length of our engagement and afterward as required for legal, tax, and accounting purposes. Newsletter subscribers stay on our list until they unsubscribe.

How we protect information

We use reasonable administrative, technical, and physical safeguards to protect your information, including secure tools and limited access to client accounts. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your rights and choices

Depending on where you live, you may have the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information
Opt out of marketing emails at any time using the unsubscribe link in any email

To make a request, email us at sydney@manuscriptmedia.co. We may need to verify your identity before responding, and we will respond within the time required by applicable law.

Children's privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us and we will delete it.

Third-party links

Our website may link to other websites and social media profiles, including those of our clients. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date at the top.